Privacy Policy

1. Information We Collect

ComplianceHub collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and preferences
• Communication records and support requests
• Payment and billing information
• Professional certifications and qualifications

Usage Information

• Information about how you use our services
• Log data including IP addresses, browser type, and access times
• Device information and technical specifications
• Cookies and similar tracking technologies
• Search queries and document access patterns
• Feature usage and interaction data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Provide and deliver compliance documentation services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Personalize and improve our services
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and regulatory requirements
• Develop new features and enhance existing functionality
• Provide customer support and technical assistance

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data centers and infrastructure
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols
• Third-party security audits and certifications

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with supervisory authorities

To exercise these rights, please contact us at +1 704-826-0493.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods vary based on the type of information and the purpose for which it was collected. We regularly review our retention practices to ensure compliance with applicable laws.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate with third-party services to enhance our offerings. Such integrations are subject to the privacy policies of those third parties.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect the functionality of our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we may provide additional notice such as email notification or prominent website notices.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: